Refund policy

🔄 Refund Policy

We want you to love your merch. If something isn’t right, we’re here to help.

🧾 Returns

We accept returns for unused, unworn, unwashed items in their original condition and packaging within 14 days of delivery.

To be eligible for a return:

  • The T-shirt must be unworn and unwashed

  • The NFC chip must be intact and unactivated

  • All tags, inserts and packaging must be included

  • Items must be free from deodorant, makeup, fragrance, or stains

For limited-edition and/or technology-enhanced items, returns are only accepted if the product has not been activated or paired.

🔁 Exchanges

At this time, we do not offer direct exchanges.
If you need a different size, please return your item for a refund and place a new order.

💰 Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved.

Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for your bank or card provider to complete the refund.

Shipping fees are non-refundable.

🚫 Non-Returnable Items

We cannot accept returns on:

  • Worn or washed items

  • Items with activated or scanned NFC chips

  • Damaged items not caused by shipping

  • Sale or discounted items

📦 Damaged or Faulty Items

If your order arrives damaged or you believe the NFC/AR integration is not functioning correctly, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos or a video of the issue (if possible)

  • A brief description

We will replace or refund faulty products at no cost to you.

📮 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service for all returns.
We cannot guarantee receipt of items sent without tracking.

❓ Need Assistance?

For return requests or questions, please contact us at:
larkmusicau@gmail.com